Operations Manager

Job Category
Job Location
Job Type
Reference no.
PO- OM-12345
Open Positions

Job Description:

  • Setting up integrations for new and existing GEP clients by working with internal and external partners to activate integrations
  • Manages cross functional Procurement Operations team (20+)
  • Administers activities relative to supplier research, auction management, bid management and appropriate documentation practices as required by the client
  • Maintains thorough documentation of process to be compliant during Audits
  • Works in conjunction with the program manager to 'market' services to the client
  • Ensure team is trained to support client requirements
  • Responsible for team attrition
  • Ensure all SLA's are met/ exceeded
  • Independently manage transitions for new client engagements
  • Support on revenue targets for existing client
  • Monitor and foresee program risks, provide risk mitigation plan and implement the same
  • Program and client relationship owner
  • Responsible for all reporting activities for the client
  • Support on business development activities as and when required
  • Contribute significantly in firm building activities
  • Responsible for BCP and DR plan for the project/process


  • In depth knowledge of procurement management processes, change management and best practices
  • In depth knowledge of purchase to pay processess
  • Excellent communication and follow up skills
  • Client management skills
  • Should be able to handle escalations both within the team and from the client side
  • Knowledge of Procure to Pay (P2P) end user functionality
  • Project management experience
  • SLA monitoring and reporting
  • Transition management Skill
  • P2P, RFP/eAuction, MS Excel, Word & PowerPoint (Required Quotient)

Why Join us?

GEP is different. It’s a place where individuality is prized and talent respected. We don’t spout jargon, but remain focused on what is real and effective. We are a meritocracy where good ideas and great people get noticed, results matter, and ability and hard work drive achievements.

We recognize people who make a genuine difference by rewarding them well. We’re also a learning organization, actively looking for people to help shape, grow and continually improve us.

Are you one of them?