2017 was a year that metamorphosed the technology category in ways that one never imagined. The increasing chatter surrounding digital and its different pillars — robotic process automation, artificial intelligence, Internet of Things, blockchain and cryptocurrencies, among others — has finally started to take shape, with enterprises testing the promise of such technology enablers by rolling out an array of pilot initiatives. 2018 can very well be the watershed moment across industries and sectors with such pilot initiatives resulting in mainstream adoption and the much-touted disruption in traditional business models.
The buzz in recent times has mostly surrounded a couple of events — Salil Parekh’s selection as Infosys’ new CEO (post the dramatic exit of Vishal Sikka, resulting from a fallout with the founding members); and bitcoin’s massive price surge to cross the $17,000 mark, that represents an astounding 1600 percent growth in 2017. Disparate perspectives on Salil’s likely impact on Infosys’ dwindling reputation and the frenzy surrounding cryptocurrencies are topics of speculation, and we have consciously stayed away from conjecturing on the topics at this stage.
Through the current edition, we have chosen to put forth fact-driven perspectives on 2018 and the likely topics that shall feature in an IT sourcing manager’s list. We have also produced a very detailed take on Cisco’s latest acquisition of BroadSoft. Valued at $1.9 billion, this poses to be a potential game changer for Cisco who were experiencing an uncomfortably long gestation period with Spark. This is expected to expedite Cisco’s foray into the UCaaS domain and will certainly upset existing supply landscape dynamics. Yet another article features our analysis of how the General Data Protection Regulation (GDPR) threatens to disrupt entire industries that deal with customer data. GDPR, that is set to be implemented from May 2018, aims to safeguard the interests of individuals whose personal data are being stored (and used) by enterprises. This shall require enterprises to adopt and adhere to policies and guidelines that have been enforced by the GDPR, with failure to do so resulting in massive penalties. The article analyzes the impact of GDPR on different IT categories — data management, information security and hosting services — and changes that are likely to take effect from the same.
Finally, the spotlight section will prove useful to hardware category managers who will benefit from GEP’s perspectives on enterprise networking and how the hardware sub-category can be effectively managed.
Note: We have explored each of these topics in our quarterly category bulletins, which can be yours for free for a limited time. Please reach out to Anup.Shetty@gep.com to grab your copy.