Fergus Spain
Global Head
Professional Services
Fergus Spain serves as global head of professional services and customer success at GEP, where he leads the strategy, execution and growth of GEP’s global professional services and customer experience organizations. He is responsible for driving successful client delivery, improving time-to-value and scaling service and support capabilities that help ensure long-term customer success.
Fergus has more than 25 years of experience in technology services delivery, professional services leadership, digital transformation and business growth. He has led global teams across consulting, delivery, customer success and services sales, with deep expertise in operating model transformation, AI-enabled delivery, go-to-market strategy and large-scale program execution.
Prior to joining GEP, Fergus was global vice president, solution delivery and professional services at Eightfold AI. He previously held senior leadership roles at OpenText and SAP, where he led large professional services organizations, managed major P&Ls and supported complex enterprise transformation programs.
Fergus earned a Master of Science in physics from the University of Washington and a Bachelor of Science in applied physics from Dublin City University.