What is robotic process automation (RPA)?

Robotic process automation (RPA) refers to technology that allows users to configure, or program, software robots — also known as “bots” — to automatically perform routine or repetitive digital-based human tasks. While the concept has been around for quite some time, its application and relevance have gained prominence, especially as companies seek to automate shared services and processes.

The value proposition of robotic process automation for procurement  and finance is immediate because deploying RPA can lead to a reduction in full-time employees.