Order management starts with the customer placing an order and ends with the customer receiving the goods or service. Order management captures the order, tracks it and finally fulfills it — where the best-case scenario would be the goods or service are delivered as per customer’s specifications at the time of placing the order.
An order management system ensures that an order is fulfilled precisely according to specifications, which in turn ensures a seamless customer experience. For a company, it ensures the lowest possible costs, end-to-end inventory visibility and an optimized shipping and return system. This also ensures revenue growth time and again. For companies with a global footprint, a well-executed order management process helps employees follow standard operating procedures while processing an order.
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GEP SMART is an AI-powered, cloud-native source-to-pay platform for direct and indirect procurement. GEP SMART offers comprehensive source-to-pay functionality in one user-friendly platform, inclusive of spend analysis, sourcing, contract management, supplier management, procure-to-pay, savings project management and savings tracking, invoicing and other related functionalities.
GEP NEXXE is a uniﬁed and comprehensive supply chain platform that provides end-to-end planning, visibility, execution and collaboration capabilities for today’s complex, global supply chains. Built on a foundation of data, artiﬁcial intelligence and cognitive technologies, GEP NEXXE helps enterprises digitally transform their supply chains and turn them into a competitive advantage.