Next-Generation Fulfillment Strategies and Operating Models: A Strategic Playbook
Companies are dealing with a rising number of fulfillment constraints, such as labor and freight cost pressures as well as the 24/7 customer who uses a variety of channels for receiving services and purchasing and returning goods. However, these organizations are beset by older, monolithic fulfillment models that aren’t up to these challenges and can’t meet the needs of today’s customers.