Frequently Asked Questions

Licensed solutions provide dedicated vendor support with guaranteed SLAs, regular security updates, and built-in compliance features, while open-source relies on community support and internal IT resources for customization and maintenance.

Hidden costs of open-source procurement software include customization, specialized developer hiring, maintenance, security patching and integration development, which often exceed commercial licensing fees long-term. Licensed procurement software often delivers better ROI when you factor in total cost of ownership.